Privacy Policy for Online Store
Last updated: 09/12/2025
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our online store www.pastoyrmatzis.gr.
1. Information We Collect
When you place an order, register an account, or interact with our Site, we collect the following personal information:
Billing Details
- First name
- Last name
- Company name (optional)
- Street address
- Town / City
- State / County (optional)
- Postcode / ZIP
- Country / Region
- Phone number
- Email address
Shipping Details
If you choose to ship to a different address, we also collect:
- Recipient name
- Shipping address
- Town / City
- Postcode / ZIP
- Country / Region
Additional Information
- Order notes (optional)
- Information required to process and fulfill your order
- Device and technical data (IP address, browser type, cookies, analytics)
We do not store complete payment card details. Payments are processed securely by third-party payment providers.
2. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfill your orders
- To deliver your products
- To communicate with you about your order status
- To provide customer support
- To issue invoices and comply with tax obligations
- To improve our website performance and user experience
- To prevent fraud and ensure security
- To send marketing communications (only with your consent)
3. Legal Basis for Processing (GDPR)
If you are located in the EU, we process your information based on:
- Contract performance – to fulfill your order
- Consent – for marketing emails or optional features
- Legal obligations – tax, accounting, record keeping
- Legitimate interests – improving the Site, preventing fraud
4. Sharing Your Information
We may share your personal data only with trusted third parties necessary to run the business, such as:
- Payment processors
- Courier and delivery companies
- Website hosting and IT providers
- Email communication platforms
- Analytics and security services
We never sell your personal information to third parties.
5. Cookies and Tracking Technologies
Our Site uses cookies to:
- Enable essential website functions (checkout, cart, login)
- Improve performance and analytics
- Remember your preferences
- Deliver personalized content
You may control cookies through your browser settings.
6. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected:
- Order and billing information: 5–10 years (legal requirement)
- Account information: until you request deletion
- Cookies: according to their category and duration
7. Data Security
We use appropriate technical and organizational security measures including:
- SSL encryption
- Secure servers and backups
- Restricted access to personal data
- Regular security updates
Although we take all necessary steps, no system can be 100% secure.
8. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing
- Request data portability
- Withdraw your consent at any time
To exercise your rights, contact us using the details below.
9. Transfers of Data Outside the EU
If we use service providers located outside the European Economic Area (e.g., cloud or analytics providers), data transfers are protected with GDPR-compliant safeguards such as Standard Contractual Clauses.
10. Children’s Privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect data from minors.
11. Changes to This Privacy Policy
We may update this Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
12. Contact Us
For questions regarding this Privacy Policy or to exercise your GDPR rights, please contact us at:
Email: info@pastourmatzis.gr
Phone: +306988111199
Address: Elaionon 2 Thessaloniki
Pylaia – Xortiati, 55535